Effective July 15, 2026Last updated July 15, 2026
Permitted use
Messaging is limited to legitimate IT support requests, support ticket updates, scheduled troubleshooting coordination, requested service information, and direct customer support.
Prohibited conduct
- Unsolicited marketing, cold texting, or messaging purchased, rented, or scraped contacts
- Any marketing, promotional, or automated bulk messages through this Customer Care program
- Phishing, fraud, impersonation, deceptive financial offers, illegal lending, or illegal gambling
- Adult content, illegal controlled substances, hate, harassment, malware, or other illegal activity
- Number rotation, snowshoe messaging, or any attempt to bypass filtering or carrier restrictions
- Messaging after an opt-out or concealing or misleading the sender identity
- Public link shorteners or links and content designed to mislead recipients
Enforcement
We may block, investigate, preserve evidence of, or report prohibited use; suppress recipients; and terminate access. No one may use provider credentials or messaging systems without role-based authorization.
Reporting misuse
Report suspected abuse to privacy@guillermotaysllc.com.