1. Agreement and identity
These Terms apply between you and GUIELLERMO TAYS LLC, a California limited liability company. Guillermo Tays IT Solutions is the company’s IT-support service brand. By using this website, you agree to these Terms.
2. Website use and IT service requests
Website content is general information and does not guarantee availability, pricing, scheduling, technical outcomes, or acceptance of a request. A submitted request becomes an agreement only after the company confirms scope and you accept the applicable service terms.
3. Your responsibilities
You must provide accurate information, use contact details you control, maintain authorized access and backups, and comply with law. You may not misuse forms, impersonate others, transmit malware, probe security, scrape content, or use the site fraudulently.
4. Pricing, payment, scheduling, and cancellation
Confirmed pricing, payment terms, scheduling, cancellation rules, and refund terms are provided before a binding transaction. No website content constitutes a quote.
5. Customer Care SMS Terms
Program: GUIELLERMO TAYS LLC Customer Care and Support. You enroll only by checking the customer-care consent box on the SMS consent page. The box is unchecked by default.
Messages in this program include support ticket updates, appointment reminders, troubleshooting updates, requested service information, and other service-related communications tied to your requests. No marketing or promotional messages are sent through this program.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.
6. Marketing SMS Terms
Program: GUIELLERMO TAYS LLC Marketing and Promotions. You enroll only by checking the separate marketing consent box on the SMS consent page. The box is never pre-selected, and it is never checked for you as a result of contacting us, requesting service, or joining the customer-care program.
Messages in this program are recurring marketing and promotional messages about technology services, software development, cybersecurity solutions, AI automation, cloud services, company announcements, special offers, discounts, and new services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.
7. Independent consent, STOP, and HELP
Independent consent: The customer-care and marketing programs are separate. You may subscribe to one, the other, or both, and declining either program does not affect your pricing, your service, or your ability to purchase.
STOP: Reply STOP to any message to cancel. Supported opt-out words include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPT OUT. Replying STOP unsubscribes you from both programs and suppresses further messages except the permitted final confirmation.
HELP: Reply HELP or INFO for assistance, or email hr@guiellermotaysllc.com.
Message frequency and charges: Message frequency varies for both programs. Message and data rates may apply according to your mobile plan. Carriers are not responsible for delayed or undelivered messages.
Other opt-out methods: You may use the online opt-out form or email hr@guiellermotaysllc.com. Read the full SMS Terms for program details.
8. Intellectual property
The website design, text, graphics, and company identifiers are owned by or licensed to the company, except third-party materials. No rights are granted beyond personal, lawful website use.
9. Third-party services
Hosting, form delivery, security, telecommunications, and other providers may have separate terms. Information handling is described in the Privacy Policy.
10. Disclaimers and liability
To the extent permitted by law, the website is provided “as is” without warranties not expressly stated. Cybersecurity risk cannot be eliminated, and no specific technical result is guaranteed.
11. Indemnification
To the extent permitted by law, you agree to be responsible for losses arising from unlawful misuse of the website or material breach of these Terms.
12. Termination
We may restrict access for security, unlawful conduct, or material breach.
13. Governing law and changes
California law governs these Terms without overriding mandatory consumer protections. We may update the Terms by posting a revised version and effective date.
14. Contact
GUIELLERMO TAYS LLC
hr@guiellermotaysllc.com