Program details
Program sponsor: GUIELLERMO TAYS LLC
Service brand: Guillermo Tays IT Solutions
Customer care: hr@guiellermotaysllc.com
We operate two separate SMS programs. Marketing consent is collected on the dedicated Marketing SMS form. Customer-care consent is collected separately on the SMS consent form. Each checkbox starts unchecked. Subscribing to one program never enrolls you in the other, and consent to either program is not a condition of purchase.
1. Customer Care SMS Program
Program name: GUIELLERMO TAYS LLC Customer Care and Support
After you check the customer-care box, this program sends messages about:
- Support ticket updates and status changes
- Appointment reminders and scheduling confirmations
- Troubleshooting updates and coordination during an open issue
- Requested service information and direct responses to your support requests
- Other service-related communications tied to your requests
This program does not send marketing, promotional, or advertising messages.
This program is independent of the Marketing SMS Program. Customer-care consent is collected on its own checkbox, never enrolls you in marketing messages, and can be stopped without stopping marketing messages.
Message frequency varies and depends on the support activity on your account. Message and data rates may apply.
2. Marketing SMS Program
Program name: GUIELLERMO TAYS LLC Marketing and Promotions
Dedicated opt-in: https://www.guiellermotaysllc.com/sms-marketing
After you check the marketing box on the Marketing SMS form, this program sends recurring marketing and promotional messages about:
- Company announcements and business updates
- Promotional offers and special pricing
- Discounts available to subscribers
- New managed IT, cybersecurity, and remote helpdesk services
This program is independent of the Customer Care SMS Program. Marketing consent is collected separately, is never bundled with customer-care or informational consent, and can be stopped without stopping customer-care messages. The Marketing SMS form does not enroll you in customer-care messages.
Message frequency varies. Message and data rates may apply.
3. Choosing one program or both
The two consent checkboxes are independent. You may:
- Subscribe to marketing messages only through /sms-marketing
- Subscribe to customer-care messages (and optionally marketing) through /sms-consent
- Subscribe to both programs
Neither box is pre-selected, and declining either program does not affect the support you receive, your pricing, or your ability to purchase services. To change your choices later, use the forms above or opt out as described below.
4. Frequency and charges
Message frequency varies for both programs. Message and data rates may apply according to your mobile plan. Carriers are not responsible for delayed or undelivered messages.
5. Stopping messages
Reply STOP to any message from either program to cancel. Supported opt-out words include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPT OUT. Replying STOP unsubscribes you from both the customer-care and marketing programs and suppresses all future program messages except the permitted final confirmation.
To stop only one program, use the online opt-out form. It offers a separate checkbox for each program, so you may stop customer-care messages only, marketing messages only, or both. Stopping one program leaves the other program running until you stop it as well. You may also email hr@guiellermotaysllc.com and name the program you want stopped.
6. Help
Reply HELP or INFO to any message for assistance, or email hr@guiellermotaysllc.com.
7. Re-enrollment
After opting out, a user must provide a new affirmative opt-in for each program they want to rejoin. Text-to-join or START applies only when disclosed for the registered campaign.
8. Supported carriers and devices
Both programs require a mobile number capable of receiving SMS in the United States. Delivery depends on your carrier and device.
9. Privacy and general terms
Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. Review the Privacy Policy and Terms and Conditions. If terms conflict specifically about SMS, these SMS Terms govern that issue.